Berco Home is committed to delivering your custom awning or pergola project on time and with care. Our delivery policy outlines how we manage logistics for both residential and commercial installations.
Delivery Scope
- Residential Clients: Delivery and installation are included within serviceable areas.
- Commercial Clients: Delivery may be subject to additional logistics planning and fees based on project scale and location.
Scheduling
- Delivery and installation dates are confirmed after final design approval and payment.
- Clients will receive a delivery window at least 3 days in advance.
- Changes to delivery dates must be requested 72 hours prior to scheduled installation.
Site Access Requirements
To ensure smooth delivery:
- The site must be clear and accessible for installation teams.
- Any obstructions, unsafe conditions, or delays caused by site inaccessibility may result in rescheduling fees.
Weather Delays
- In case of severe weather, Skybass Inc. may reschedule delivery to ensure safety and product integrity.
- Clients will be notified promptly and offered the next available installation slot.
Delivery Fees
- Standard delivery within serviceable zones is included.
- Remote or high-risk areas may incur additional fees, disclosed during the quotation phase.
